Terms & Conditions

Withdraw Policy Overview

The method by which you withdraw is directly dependent on the payment method by which you have submitted your Deposit(s) in the past, and the amounts of those Deposit(s). For example:
If you have used your credit/debit card to deposit with, the funds will be paid back to that card. One exception, however, is in case you used a MasterCard, Paysafecard, Ukash or an invalid card - which we are unable to send payments to and therefore, your withdrawal will be returned to you via your choice of a cheque or wire transfer. If you have used a variety of credit cards, the card which you used the most for depositing will be credited back first. If you used a credit card, debit card and Neteller to deposit in to your account, the withdrawals are refunded in the following order:

1. Credit card
2. Solo/Switch/Maestro card
3. Neteller account

Since we automatically pay the funds back to your active credit/debit cards - please notify us immediately in the event any card used to deposit to your account has been lost, stolen or cancelled or should your E-wallet status change.

What is Brigend Ltd's Withdrawal Policy?

The withdraw policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

1. Photographic ID: A copy of a current photographic ID is required for your first withdraw request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document
2. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy
3. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement

Notarized documentation may also be required depending on the amount of your withdraw request (Done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature)

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point of your Bingo membership.

In order to make the sending of the documents more secure we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our members’ documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents.

Please send your documents to us via an email attachment to: bingosecurity@cassava.net

How long does it take to receive my winnings?

Once your withdrawal request is submitted (by clicking the 'Withdraw' button in the Bingo cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Bingo account.

After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.

The following is a summary of the withdrawal process:
Please note: All timeframes are calculated in business days (Monday through Friday)

• It may take additional time for your credit card or payment method provider to post funds to your account

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.

Your withdrawal history can be viewed from the 'My Account' page, accessible from the homepage when you are logged in.
In the 'My Account' area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

Important notes:

• You can request up to 10 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined in one payment
• If your withdrawal request is less than the minimum Withdrawal Request Amount, the funds will be returned to your account
• Please note that a minimum deposit of £30 will need to be paid into your account before a withdrawal request can be made.
• Any winnings generated as a result from purchases of Bingo cards with Bonus Funds may be cashed out at any time if the player's Bingo account has previously been funded with a minimum cash deposit of £30. The winnings you earn may be cashed out at any stage, irrespective of whether this was with Bonus Funds or your initial deposit however if you fail to meet our wagering requirements at the time of cash-out, i.e. have not yet wagered [4] times the total of the deposit + Bonus Funds, then you will forfeit your Bonus Funds
• Bonuses can never be withdrawn. Real money won from bonus wagering can be withdrawn only after all Bonus Policy wagering requirements have been met
• There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges
• Brigend Ltd reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions
• We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur
• In the case of a Wire transfer, you need to enter your bank details in the cashier

If your withdrawal has not been processed within the specified timeframe (see chart above), please contact us immediately and we will investigate.

Credit/Debit Card Exceptions

Visa Credit/Debit Card Withdrawal: Due to regulations imposed by issuers of Visa credit/debit cards, Cassava is not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list (non-listed countries); Cassava is not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, members who have deposited to their Bingo accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.

Please see drop-down list below, specifying the countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:

Anguilla Antigua & Barbuda Argentina Armenia Aruba Azerbaijan Australia Bahamas Barbados Belgium Belize Bermuda Bolivia Brazil British Indian Ocean Terr British Virgin Islands Brunei Darussalam Canada Caymen Islands Czech Republic Chile Colombia Costa Rica Dominica Dominican, Republic Ecuador El Salvador Grenada Guadeloupe Guatemala Guyana Haiti Honduras Hong Kong India Indonesia Ireland, Republic of Jamaica Japan Korea Latvia Lebanon Malaysia Martinique Mauritius Mexico Montserrat Mozambique Netherlands Antilles Nicaragua Oman Pakistan Paraguay Philippines Peru Saint Kitts & Nevis Saint Lucia Saudi Arabia Singapore South Africa Sri Lanka St.Vincent & Grenadines Suriname Trinidad and Tobago Turks & Caicos Islands Uruguay Venezuela

MasterCard/Eurocard Credit/Debit Card Withdrawals:

Due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, Cassava is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, members who have deposited to their Bingo accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.